Privacy Policy

4dbeli ("Company", "we", "us", "our") operates the online gaming platform accessible at https://4dbeli.cam/ (the "Platform"). We understand that when you share personal information with us, you are placing trust in our ability to handle that data responsibly, securely, and transparently.

This Privacy Policy ("Policy") describes how 4dbeli collects, uses, stores, shares, and protects personal data provided by or collected from users ("Player", "you", "your") of our Platform. It applies to all personal data collected through the website, mobile-optimised site, live chat interactions, email correspondence, and any other channel through which you interact with 4dbeli.

By registering an account, accessing the Platform, or otherwise engaging with 4dbeli's services, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy, both of which are incorporated by reference.

For the purposes of this Policy, the following definitions apply:

4dbeli collects personal data that is necessary for the operation of the Platform, verification of player identity, processing of financial transactions, and compliance with applicable legal obligations. We do not collect personal data beyond what is reasonably required for these purposes.

When you create a 4dbeli account, we collect your full legal name, date of birth, residential address, email address, and mobile phone number. This information is used to create and maintain your account and verify that you meet our eligibility requirements, including the minimum age requirement of 21 years.

To comply with anti-money laundering (AML) regulations and to verify player identity prior to processing significant withdrawals, we may collect copies of government-issued identity documents such as your Malaysian MyKad or passport, and proof of address documents. This data is treated as Sensitive Data and is subject to the highest level of protection within our systems.

We collect records of all financial transactions conducted through your account, including deposit amounts, withdrawal requests, payment method identifiers, and transaction timestamps. Payment method details such as bank account numbers or e-wallet IDs are collected only to the extent necessary to process your transactions. Full card or account credentials are never stored on our servers — payment processing is handled by certified third-party payment service providers including those facilitating DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, and direct bank transfers through Maybank, CIMB, Public Bank, and Hong Leong.

When you access the Platform, we automatically collect technical data including your IP address, browser type and version, device type, operating system, pages visited, session duration, game activity logs, and referring URLs. This data is used to operate and improve the Platform, detect fraud, and ensure system security.

If you contact our support team via live chat, email, or any other channel, we retain records of those communications for quality assurance, staff training, and dispute resolution purposes.

Personal data is collected through the following means:

• Directly from you — when you complete the registration form, submit KYC documents, initiate financial transactions, or contact our support team.
• Automatically — through cookies, web beacons, server logs, and similar tracking technologies as you interact with the Platform.
• From third parties — including identity verification service providers, payment processors, and fraud prevention services, to the extent necessary to verify your information and protect the integrity of the Platform.

4dbeli processes your personal data for the following purposes:

4dbeli processes personal data only where a valid legal basis exists. The primary legal bases we rely on are:

• Contract performance — processing is necessary to fulfil our contractual obligations to you under our Terms & Conditions, including operating your account and processing your transactions.
• Legal obligation — processing is required to comply with applicable laws and regulations, including anti-money laundering legislation, identity verification requirements, and responsible gambling obligations.
• Legitimate interest — processing is necessary for the legitimate interests of 4dbeli, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights and freedoms.
• Consent — for promotional marketing communications, we rely on your express consent, which you may withdraw at any time by contacting our support team.

4dbeli does not sell your personal data to third parties. We share personal data only in the following limited circumstances and only to the extent necessary for the stated purpose:

• Payment processors — to facilitate deposits and withdrawals through approved channels including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, and Hong Leong.
• Identity verification providers — to conduct KYC checks where required under our anti-money laundering compliance programme.
• Technology and infrastructure providers — including cloud hosting, analytics, and cybersecurity services engaged to operate and protect the Platform.
• Regulatory and law enforcement authorities — where required by applicable law, court order, or lawful regulatory request, including disclosures mandated under anti-money laundering legislation.
• Business transfers — in the event of a merger, acquisition, or sale of substantially all of 4dbeli's assets, your personal data may be transferred to the successor entity, subject to equivalent privacy protections.

4dbeli retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account registration and KYC data is retained for a minimum of five (5) years following account closure, in compliance with anti-money laundering regulatory requirements.
• Financial transaction records are retained for a minimum of seven (7) years in accordance with standard financial record-keeping obligations.
• Customer support communications are retained for a period of three (3) years from the date of the last interaction.
• Technical and usage data is retained for up to two (2) years for analytics and security purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction or re-identification.

The 4dbeli Platform uses cookies and similar tracking technologies to operate core platform functionality, maintain your session, remember your preferences, and analyse usage patterns to improve the user experience.

• Strictly necessary cookies — essential for the Platform to function. These cannot be disabled without affecting your ability to use core features such as logging in and maintaining your session.
• Functional cookies — used to remember your preferences such as language settings and display options.
• Analytics cookies — used to collect anonymised data on how players navigate and use the Platform, enabling us to identify and fix usability issues and improve performance.
• Security cookies — used to detect fraudulent activity, protect against cross-site request forgery (CSRF), and support our anti-bot measures.

By continuing to use the Platform after being presented with cookie information, you consent to the use of non-essential cookies as described above. You may manage or disable cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will impair your ability to use the Platform. Detailed guidance on managing cookies is available through the help documentation of your browser provider.

4dbeli implements industry-standard technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security framework includes:

• 256-bit Transport Layer Security (TLS/SSL) encryption for all data transmitted between your device and our servers.
• Encryption of sensitive data at rest, including identity documents and financial data.
• Two-factor authentication (2FA) available for all Player accounts.
• Strict role-based access controls limiting internal access to personal data to staff who require it for their specific job function.
• Regular security vulnerability assessments and penetration testing by qualified third-party security professionals.
• Continuous 24/7 monitoring for suspicious activity patterns and potential data security incidents.

As a data subject, you have the following rights with respect to your personal data held by 4dbeli. These rights may be exercised by submitting a written request to our support team at the contact details listed in Section 14.

We will respond to all valid rights requests within thirty (30) calendar days of receipt. In complex cases, this period may be extended by a further sixty (60) days, in which case we will notify you of the extension and the reason for it.

The 4dbeli Platform is strictly intended for individuals aged 21 years or above. We do not knowingly collect personal data from persons under the age of 21. During the registration process, all users are required to confirm that they meet this age requirement.

Where 4dbeli has reasonable grounds to believe that a registered account is held by or was created by a person under 21 years of age, we will immediately suspend the account, conduct an age verification investigation, and delete all personal data associated with the account if the underage claim is confirmed.

4dbeli reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered Players by email or by posting a prominent notice on the Platform. The updated Policy will state the effective date at the top of the document.

Your continued use of the Platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how your data is being protected.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or need to report a privacy concern, please contact 4dbeli's support team using the details below: